Privacy Policy

1. Information We Collect

• Contact information (name, email, phone number)
• Service address, booking details, service notes
• Payment-related data handled by payment processors (we do not store full card numbers)
• Communications with us (SMS, email, support messages) and your communication preferences
• Opt-in/opt-out records and timestamps (for SMS/email consents, if you provide them)
• Technical data (IP address, browser/device info, cookies for basic functionality/security, and usage analytics)

2. How We Use Information

• Provide services, schedule visits, and manage your account
• Send appointment confirmations, reminders, and service updates
• Process payments and help prevent fraud
• Customer support and service improvement
• Send marketing messages only if you opt in
• Maintain records of your communication preferences and consent

3. SMS Messaging & Compliance

Service text messages are required to create a Profixter account: registration asks you to agree to receive texts about your visits, and the box is never pre-ticked. Marketing texts are a separate, optional choice and are never a condition of anything. Both can be switched off in your account settings at any time after you register.

• Service messages (required to register): Appointment confirmations, reminders, scheduling updates and service notifications are sent once you tick the service-text box, which is required to create a ProFixter account. The box is never pre-ticked, and service texts can be switched off in your account settings at any time afterwards. Giving us a phone number is never by itself treated as consent to text you — we ask for a number so we can call you and so your Fixter can reach you at the door.
• Marketing messages (separate optional opt-in): Promotional texts are sent only if you tick the separate, optional marketing box. It is unchecked by default, it is not the same box as the service one, and ticking either never ticks the other. We keep timestamped records of opt-in and opt-out actions.
• If you decline marketing: Nothing about your account, your bookings, your membership or your pricing changes. If you later switch service texts off, confirmations, reminders and receipts still reach you by email exactly as they otherwise would.
• Changing your mind: Both choices can be turned on or off at any time in your account settings, independently of each other.
• Opt-Out: Reply STOP to cancel SMS at any time. You may receive a final confirmation message and no further messages will be sent unless you re-opt in.
• Help: Reply HELP for assistance or contact us at getfixter@gmail.com.
• Message & Data Rates: Standard message and data rates may apply. Message frequency varies based on your interactions.
• Carriers: Carriers are not liable for delayed or undelivered messages.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share limited information with trusted service providers that help us operate (for example, payment processing, messaging delivery, hosting, analytics) under confidentiality and security obligations, and with contractors/specialists when you request or approve additional work.

SMS data protection: Text messaging originator opt-in data and consent records are excluded from every category above. They are not part of any marketing, analytics or partner disclosure.

Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

We may use service providers, such as messaging platforms and telecommunications carriers, solely as necessary to deliver messages and operate the messaging service. They may not use this information for their own marketing or promotional purposes. We never sell, rent or trade mobile information or SMS consent records.

5. Cookies

We may use cookies and similar technologies for basic site functionality, security, and to understand site usage. You can control cookies through your browser settings. Disabling cookies may limit certain site features.

We may use cookies, analytics tools, and similar tracking technologies to understand website usage, improve performance, and support website security.

6. Data Security

We use reasonable safeguards to protect information (such as access controls and secure service providers). No system is 100% secure, and we cannot guarantee absolute security.

7. Your Choices

• You can opt out of SMS by replying STOP.
• You can opt out of marketing by using unsubscribe links in emails or contacting us.
• You can request updates or deletion of certain information by contacting us (subject to legal/operational requirements).

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected by us.

9. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we may notify you by email or by a notice on the website.

10. Contact

Phone: 631-599-1363
Email: getfixter@gmail.com