Privacy Policy

1. Information We Collect

• Contact information (name, email, phone number)
• Service address, booking details, service notes
• Payment-related data handled by payment processors (we do not store full card numbers)
• Communications with us (SMS, email, support messages) and your communication preferences
• Opt-in/opt-out records and timestamps (for SMS/email consents, if you provide them)
• Technical data (IP address, browser/device info, cookies for basic functionality/security, and usage analytics)

2. How We Use Information

• Provide services, schedule visits, and manage your account
• Send appointment confirmations, reminders, and service updates
• Process payments and help prevent fraud
• Customer support and service improvement
• Send marketing messages only if you opt in
• Maintain records of your communication preferences and consent

3. SMS Messaging & Compliance

If you opt into our text messaging services, you may receive messages related to our services, including appointment reminders, account notifications, customer support, and important updates. Promotional/marketing texts are sent only with specific marketing consent.

• Opt-In & Consent: You will only receive messages if you explicitly opt in. We may maintain timestamped records of opt-in/opt-out actions.
• Opt-Out: Reply STOP to cancel SMS at any time. You may receive a final confirmation message and no further messages will be sent unless you re-opt in.
• Help: Reply HELP for assistance or contact us at my@profixter.com.
• Message & Data Rates: Standard message and data rates may apply. Message frequency varies based on your interactions.
• Carriers: Carriers are not liable for delayed or undelivered messages.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share limited information with trusted service providers that help us operate (for example, payment processing, messaging delivery, hosting, analytics) under confidentiality and security obligations, and with contractors/specialists when you request or approve additional work.

SMS data protection: All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except as needed to deliver messages you consented to receive (for example, SMS platform/aggregator providers).

5. Cookies

We may use cookies and similar technologies for basic site functionality, security, and to understand site usage. You can control cookies through your browser settings. Disabling cookies may limit certain site features.

6. Data Security

We use reasonable safeguards to protect information (such as access controls and secure service providers). No system is 100% secure, and we cannot guarantee absolute security.

7. Your Choices

• You can opt out of SMS by replying STOP.
• You can opt out of marketing by using unsubscribe links in emails or contacting us.
• You can request updates or deletion of certain information by contacting us (subject to legal/operational requirements).

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected by us.

9. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we may notify you by email or by a notice on the website.

10. Contact

Phone: 631-599-1363
Email: my@profixter.com