How ProFixter collects SMS consent

1. The two phone numbers, and why they differ

2. Where consent is collected

There are exactly two places, and they present the same two choices:

• The public account sign-up form at profixter.com/signup.
• The SMS preferences in a signed-in customer's own account settings.

We do not use keyword sign-up. We do not accept verbal opt-ins. We do not accept paper opt-ins. We never buy, rent, or accept a shared or transferred list of phone numbers. Consent is collected by ProFixter, for ProFixter, and is never shared with third parties or affiliates for marketing or promotional purposes.

3. The exact consent language

This is the wording shown beside each checkbox, verbatim, followed by what each choice covers. The two SMS labels are deliberately short: each one is a link to the SMS Terms, which carry the sending number, the frequency and rate disclosures and the STOP and HELP instructions in full. Following the link opens a new tab and does not tick the box.

4. What is, and is not, consent

• Service SMS is required to create a ProFixter account, and is still an affirmative act: the box is never pre-ticked and the customer has to tick it themselves.
• Marketing SMS is separately optional. It has its own box and its own record.
• Both boxes are unchecked by default. Neither is pre-selected at any point.
• Marketing SMS is not required to register an account, to book a visit, or to purchase a membership or any service, and declining it changes nothing about price, availability or service.
• Service SMS is a condition of holding an account and nothing further. It is not a condition of any individual booking, membership or purchase, and it never implies marketing consent.
• Entering a phone number is not consent. A number is required to register so that we can telephone you and so your Fixter can reach you at the door. It never by itself switches on any text message.
• Accepting the Terms of Service is not SMS consent. The Terms checkbox covers the Terms and the Privacy Policy and nothing else. No SMS consent of any kind is bundled into it.
• Texting ProFixter is not SMS consent. Sending us a message does not subscribe you to any category of message.
• Replying START or UNSTOP is not SMS consent. See section 6.
• There is no verbal opt-in, no paper opt-in, no keyword opt-in, and no purchased, rented or shared list.

Where a customer has not ticked a box, we hold no consent, and we send no text. Silence is never treated as agreement, and an account created before these checkboxes existed is treated as having said nothing at all — because that customer was never asked.

5. What the sign-up form actually looks like

These screenshots are taken from the live site. Sign-up is a four-step form, and the two text-message choices are asked once, on the final step, immediately before the account is created — together with the mobile number they apply to. The three earlier steps collect the property address, the customer’s name and their email address, and none of them mentions text messages or shows a consent control of any kind.

On that final step the mobile number field and both checkboxes sit inside a single HTML<fieldset> within the sign-up <form>. There is exactly one phone input on the page, so the number being consented is necessarily the number saved to the account — the two cannot differ. The required Terms of Service checkbox is in the same form but deliberately outside that group, because it carries no SMS consent.

Each checkbox label is a link to the SMS Terms. Clicking the box toggles it; clicking the label opens the terms in a new tab and leaves the box exactly as it was, so nobody can record a consent while trying to read what it means.

6. STOP, HELP, and what START really does

• STOP (also STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) stops every category of text to that handset, service and marketing alike. It also switches both stored preferences off, so the account no longer records a consent the customer has just withdrawn. A single confirmation message is returned.
• HELP (also INFO) returns our automated help reply, identifying Premium Island Homes Inc., message frequency, that message and data rates may apply, how to opt out, and where to reach us.
• START or UNSTOP removes the block on the handset and nothing more. It does not grant service SMS consent and it does not grant marketing SMS consent. After replying START, a customer still receives no text messages from us until they switch a category back on themselves in their account settings. This is deliberately more conservative than the carrier default, so that our record always reflects a choice the customer actually made.

7. What we keep as a consent record

For each of the two choices, independently, we retain:

• the consent status — on, off, or never chosen;
• the date and time it was recorded;
• the place it came from — the sign-up form, or the customer's own account settings.

Service texts and marketing texts are recorded separately, and neither is ever inferred from the other. “Never chosen” and “switched off” are stored as different states and stay distinguishable, because only one of them means the customer was ever asked.

8. Message categories

Service texts — booking confirmations, rescheduling and cancellation notices, appointment reminders, notice that a Fixter is on the way, membership and account notices, and payment problems.

Marketing texts — occasional offers about memberships, seasonal work and renovation services. Every marketing message carries “Reply STOP to opt out.”

9. The documents themselves

• https://www.profixter.com/signup — the sign-up form where consent is collected
• https://www.profixter.com/privacy — Privacy Policy
• https://www.profixter.com/terms — Terms of Service
• https://www.profixter.com/communication-consent — Communication Consent & SMS Terms

Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.