How ProFixter collects SMS consent

1. The two phone numbers, and why they differ

2. Where consent is collected

There are exactly two places, and they present the same two choices:

• The public account sign-up form at profixter.com/signup.
• The SMS preferences in a signed-in customer's own account settings.

We do not use keyword sign-up. We do not accept verbal opt-ins. We do not accept paper opt-ins. We never buy, rent, or accept a shared or transferred list of phone numbers. Consent is collected by ProFixter, for ProFixter, and is never shared with third parties or affiliates for marketing or promotional purposes.

3. The exact consent language

This is the wording shown beside each checkbox, verbatim.

4. What is, and is not, consent

• Service SMS is optional. It is off unless the customer ticks the service box themselves.
• Marketing SMS is separately optional. It has its own box and its own record.
• Both boxes are unchecked by default. Neither is pre-selected at any point.
• Neither is required to register an account.
• Neither is required to book a visit.
• Neither is required to purchase a membership or any service.
• Entering a phone number is not consent. A number is required to register so that we can telephone you and so your Fixter can reach you at the door. It never by itself switches on any text message.
• Accepting the Terms of Service is not SMS consent. The Terms checkbox covers the Terms and the Privacy Policy and nothing else. No SMS consent of any kind is bundled into it.
• Texting ProFixter is not SMS consent. Sending us a message does not subscribe you to any category of message.
• Replying START or UNSTOP is not SMS consent. See section 6.
• There is no verbal opt-in, no paper opt-in, no keyword opt-in, and no purchased, rented or shared list.

Where a customer has not ticked a box, we hold no consent, and we send no text. Silence is never treated as agreement, and an account created before these checkboxes existed is treated as having said nothing at all — because that customer was never asked.

5. What the sign-up form actually looks like

These screenshots are taken from the live site. The group headed “Your mobile number and text messages” is visible from the first step, before anything has been typed, so the mobile number field and the two SMS choices are on screen together the moment the page opens.

The mobile number field and both checkboxes sit inside a single HTML <fieldset>within the sign-up <form>. There is exactly one phone input on the page, so the number being consented is necessarily the number saved to the account — the two cannot differ. The required Terms of Service checkbox is in the same form but deliberately outside that group, because it carries no SMS consent.

6. STOP, HELP, and what START really does

• STOP (also STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) stops every category of text to that handset, service and marketing alike. It also switches both stored preferences off, so the account no longer records a consent the customer has just withdrawn. A single confirmation message is returned.
• HELP (also INFO) returns our automated help reply, identifying Premium Island Homes Inc., message frequency, that message and data rates may apply, how to opt out, and where to reach us.
• START or UNSTOP removes the block on the handset and nothing more. It does not grant service SMS consent and it does not grant marketing SMS consent. After replying START, a customer still receives no text messages from us until they switch a category back on themselves in their account settings. This is deliberately more conservative than the carrier default, so that our record always reflects a choice the customer actually made.

7. What we keep as a consent record

For each of the two choices, independently, we retain:

• the consent status — on, off, or never chosen;
• the date and time it was recorded;
• the place it came from — the sign-up form, or the customer's own account settings.

Service texts and marketing texts are recorded separately, and neither is ever inferred from the other. “Never chosen” and “switched off” are stored as different states and stay distinguishable, because only one of them means the customer was ever asked.

8. Message categories

Service texts — booking confirmations, rescheduling and cancellation notices, appointment reminders, notice that a Fixter is on the way, membership and account notices, and payment problems.

Marketing texts — occasional offers about memberships, seasonal work and renovation services. Every marketing message carries “Reply STOP to opt out.”

9. The documents themselves

• https://www.profixter.com/signup — the sign-up form where consent is collected
• https://www.profixter.com/privacy — Privacy Policy
• https://www.profixter.com/terms — Terms of Service
• https://www.profixter.com/communication-consent — Communication Consent & SMS Terms

Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.