1. Agreement to Terms
By creating an account, booking a visit, requesting service, purchasing a membership plan, or using any part of our website, software, SMS/email communications, or services (collectively, the “Service”), you (“Client”, “Customer”, or “Subscriber”) agree to these Terms of Service (the “Terms”). These Terms form a binding agreement between you and Premium Island Homes Inc. (d/b/a Profixter / Mr. Fixter).
If you do not agree, do not use the Service. If you are using the Service on behalf of another person or entity, you represent you have authority to bind them to these Terms.
We may update these Terms from time to time. The most current version posted on our website governs your use. Changes become effective when posted. Continued use after changes means you accept the updated Terms.
2. Definitions (Important)
- “Membership” / “Plan” means a month-to-month protection membership purchased for a specific service address.
- “Billing Period” means the monthly period starting on the date of purchase (or renewal) and renewing each month unless canceled.
- “Visit” means an on-site service appointment scheduled through our system.
- “Covered Tasks” means typical handyman tasks that can reasonably be completed during a standard visit time window and that are not excluded by these Terms or your Plan.
- “Service Address” means the property address registered to your account. Coverage is tied to a specific address and is not transferable without our written approval.
- “Normal Use / Fair Use” means reasonable household use and not using the membership as a substitute for a full-time maintenance team, renovations, or commercial operations.
3. Membership & Billing (Month-to-Month)
3.1 Month-to-Month Auto-Renewal
Memberships renew automatically month-to-month unless you cancel before your next renewal date. Your renewal date is typically the same calendar day of each month as your original purchase (or the nearest possible date if a month has fewer days).
We may send renewal reminders, but you are responsible for managing your membership and cancellation timing.
3.2 Payment Authorization
- You authorize us (and our payment processors) to charge your selected payment method for recurring monthly membership fees, applicable taxes, and any approved additional charges (materials, add-ons, third-party work, reschedule/no-access fees where permitted, etc.).
- If your payment method fails, we may retry charges, suspend scheduling, and/or pause membership benefits until payment is updated.
- Prices may change for future billing periods with notice as required by law. Continued membership after the change takes effect means you accept the new price.
3.3 Cancellation
- You can cancel anytime before the next renewal. Your membership remains active through the end of the already-paid billing period.
- Cancellation stops future renewals; it does not automatically create refunds for the current billing period unless required by law.
- To cancel, use your account dashboard (if available) or contact us using the details in Section 19.
3.4 No Refunds for Partial Months (General Rule)
To the maximum extent permitted by law, membership fees are charged in advance and are generally non-refundable once a billing period starts, including partial-month refunds. This is because time and capacity are reserved for members.
If a refund is granted in our discretion (or required by law), it may be reduced by the value of visits already used, processing fees, and costs already incurred.
3.5 Promotions / Promo Codes
- Promo codes (when offered) typically provide a fixed discount (e.g., $50 off) and may have limits or expiration.
- Promo codes cannot be combined unless we explicitly state otherwise in writing.
- We may cancel or modify promotions if we detect misuse, fraud, chargebacks, or unauthorized distribution.
4. What’s Covered vs. Not Covered (Scope Control)
4.1 Standard Visit Time Window
Unless your Plan states otherwise, a standard Visit is intended to be up to 90 minutes of labor on typical handyman tasks.
- We may complete a safe stopping point and schedule a follow-up Visit (subject to availability), and/or
- Provide an estimate for additional time, parts, materials, or specialized labor.
4.2 Covered Tasks (General)
Covered Tasks are generally small to medium home maintenance and repairs that do not require a licensed trade where legally required, do not involve major structural work, and are safe/feasible under the conditions at your Service Address.
Exact coverage depends on the Plan description and our reasonable judgment based on safety, code requirements, and the nature of the work.
4.3 Exclusions (Not Covered / Separate Quote)
- Work requiring licensed professionals where legally required (including certain electrical, plumbing, HVAC, gas lines, major roofing, structural changes).
- Major construction, remodeling, demolition, load-bearing repairs, or code-violation remediation.
- Mold remediation, asbestos, lead paint abatement, hazardous materials, pest/rodent treatment.
- Emergency/after-hours service or guaranteed response times unless explicitly purchased.
- Work in unsafe conditions, extreme heights, unstable structures, or unreasonable risk environments.
- Commercial properties, multi-unit buildings, or investment/turnover maintenance unless agreed in writing.
- Internal appliance repairs (basic install/connection may be covered; internal diagnostics often require specialists).
We decide in our reasonable discretion whether a request is in-scope under your membership, requires a separate quote, or must be performed by a licensed specialist.
5. Scheduling, Availability, Access, Cancellations
- Availability: Visits are scheduled based on technician availability, route density, weather, supply constraints, and operational capacity. We do not guarantee same-day or next-day service.
- One active booking: We may limit accounts/addresses to one active booking at a time to keep scheduling fair.
- Access: You must provide safe, reasonable access to the work area at the scheduled time (parking, entry instructions, utility access when needed).
- Pets / safety: You must secure pets and ensure safe conditions. If conditions are unsafe/unsanitary/hostile, we may refuse service and treat the Visit as used.
- 24-hour notice: Please cancel/reschedule at least 24 hours in advance. Repeated last-minute cancellations/no-shows/no-access may result in reduced availability, fees where permitted, or account review.
- No-access: If we arrive and cannot gain access, we may treat the Visit as used to protect reserved capacity.
6. Fair Use Policy (Abuse Protection)
Membership is designed for normal, reasonable household use. To protect fairness and service speed for all customers, we may review and limit usage that appears abusive, fraudulent, or inconsistent with normal residential needs.
- Excessive or back-to-back bookings beyond typical household needs.
- Repeated no-access visits or serial last-minute cancellations.
- Using the membership to complete renovations through many “small” bookings.
- Using membership primarily for commercial or investment properties.
- Unsafe, unsanitary, or hostile service conditions.
We typically provide a written warning and suggested adjustments. If misuse continues, we may suspend or terminate membership for that account/address. Refunds (if any) will be only as required by law and may be reduced by used-visit value and incurred costs.
7. Materials, Parts, Store Runs, Customer Responsibilities
- Materials: You may supply materials/parts, or we may purchase them with your approval. If we purchase, you agree to pay our cost plus any agreed handling/delivery/store-run fees.
- Compatibility: If you supply parts, you are responsible for correct selection and compatibility. We are not responsible for delays or issues caused by incorrect parts.
- Prep: You agree to prepare the work area (clear access, remove valuables). Time spent on cleanup/prep beyond reasonable expectations may reduce time available for Covered Tasks.
- Hidden conditions: Some issues are not visible until work begins (water damage, rot, old wiring). If hidden conditions appear, we may stop and propose a revised plan/estimate for safety.
8. Third-Party Contractors, Referrals, Licensed Work
- If a request requires licensed trade work or falls outside membership coverage, we may provide a separate estimate or refer you to independent contractors.
- Unless we explicitly agree otherwise in writing, third parties are independent and may have their own contracts, warranties, insurance, and limitations.
- We are not responsible for third-party performance, delays, pricing, or warranties unless required by law.
9. Workmanship, Disclaimers, No Guaranteed Outcomes
We aim to do high-quality work. However, repairs can involve hidden conditions and unpredictable factors. To the maximum extent permitted by law, the Service is provided “as is” and “as available”.
- We do not guarantee any specific outcome, timing, or that every issue can be fixed in one Visit.
- We disclaim implied warranties to the extent permitted (merchantability, fitness, non-infringement).
10. Damage Claims, Risk Allocation, Indemnification
You agree to notify us promptly of any concern about damage or workmanship, ideally within 48 hours of the Visit, so we can investigate while conditions are recent.
- Customer-supplied parts: We are not responsible for failure/defects or resulting damage from parts/materials you provide.
- Pre-existing conditions: We are not responsible for rot, mold, corrosion, code violations, or prior improper work that existed before we arrived.
- Indemnification: You agree to defend and indemnify us (and our employees, contractors, and agents) from claims arising from misuse of the Service, unsafe conditions, false information, or violation of these Terms, except to the extent caused by our gross negligence or willful misconduct.
11. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim arising out of or related to the Service will not exceed the amount you paid to us for your membership during the one (1) month prior to the event giving rise to the claim, or $500, whichever is greater.
We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data, even if advised of the possibility. Some jurisdictions do not allow certain limitations; in such cases we apply the maximum limitation permitted by law.
12. Disputes, Class Action Waiver, Venue
These Terms are governed by New York law. Before filing a claim, you agree to contact us and allow 30 days for good-faith resolution. Unless required otherwise by law, disputes will be resolved in courts located in Suffolk County, New York (or small claims where eligible).
Class action waiver: To the extent permitted by law, you agree to bring claims only in your individual capacity and not as part of any class, collective, or representative action.
13. Electronic Communications (Email, SMS, Phone)
By providing your phone number/email, you consent to receive service-related communications (scheduling, reminders, receipts, account notices) via email, SMS, and/or phone. Message frequency varies. Message/data rates may apply. We are not responsible for carrier delays, spam filtering, or inaccurate contact info.
14. SMS Program Terms
Program Name: Mr. Fixter Alerts & Updates
Program Description: By opting in, you may receive appointment confirmations, service reminders, account updates, and (if you separately opt in) occasional marketing messages from Mr. Fixter.
- You can cancel the SMS service at any time. Simply text "STOP" to the number that texted you. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
- If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to 631-599-1363 or my@profixter.com.
- Carriers are not liable for delayed or undelivered messages.
- Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
- For privacy-related inquiries, please refer to our Privacy Policy: https://www.profixter.com/privacy.
15. Photos/Video + Marketing Use
We may take reasonable before/after photos or short clips of work areas for documentation, training, and marketing. We try to avoid faces/identifying information and may blur/crop. If you want to opt out of marketing use, email my@profixter.com and we will honor it going forward.
16. Prohibited Use, Fraud, Termination
- Do not provide false info, impersonate others, or misuse promotions.
- Do not request illegal work or create unsafe/hostile conditions.
- We may suspend/terminate membership for fraud, abuse, safety concerns, or repeated violations.
- Outstanding balances remain due even after termination.
17. Force Majeure
We are not liable for delays or inability to perform due to events outside our reasonable control (weather, disasters, supply shortages, outages, government actions, emergencies). We will reschedule as soon as practical.
18. Miscellaneous
- Severability: If any part is unenforceable, the rest remains effective.
- No waiver: Not enforcing a term is not a waiver.
- Assignment: We may assign these Terms in a merger, acquisition, or asset sale.
- Entire agreement: These Terms + your Plan description are the entire agreement.
Last Updated: January 9, 2026