Company: Premium Island Homes Inc. (DBA "Profixter" and/or "Mr. Fixter") (“we”, “us”, “our”). Effective Date: January 9, 2026 These terms explain how we contact you by phone, SMS, email, and automated systems. Please read carefully.
1. Contact Information
If you have questions about privacy, consent, or communications, contact us:
Email: getfixter@gmail.com Text messages are sent from: 631-888-6340 Customer service and HELP by phone: 631-599-1363
These two numbers are different on purpose.631-888-6340 is our carrier-registered messaging number and is the number our text messages come from. 631-599-1363 is our customer-service line, where a person answers. Replying HELP to a text reaches our automated help reply; calling 631-599-1363 reaches our office.
We may also contact you from other phone numbers (including local numbers, toll-free numbers, or additional carrier-registered messaging numbers) for routing, reliability, staffing, and deliverability.
2. Your Consent to Contact You
We treat service communications and marketing communications as two separate things, we ask for them separately, and service texts are required to create an account while marketing texts are optional.
Service texts are part of having an account. Creating a ProFixter account requires agreeing to receive service text messages about your visits. Marketing texts are separate and are never required for anything. Providing a phone number is still not by itself consent to text you — the tick is the act that matters — and service texts can be switched off in your account settings at any time after registration.
Service texts are required to create an account. Appointment confirmations, reminders, scheduling updates and service notifications are sent by SMS once you tick the service-text box during registration. The box is never pre-ticked — you tick it yourself — and you can turn service texts off at any time in your account settings afterwards.
Marketing texts require a second, separate opt-in. Promotional texts are sent only if you tick the separate, optional marketing box. It is unchecked by default, it is not the same box as the service one, and ticking either never ticks the other. Providing a phone number is never by itself treated as consent to marketing.
Marketing consent is never a condition of purchase or of using the Service, and declining it changes nothing about your account, your bookings or your pricing.
Declining texts changes nothing else. By creating an account or booking a service you consent to be contacted about that service by email and at the phone number you give us — confirmations, receipts, scheduling and support replies — and those reach you normally whether or not you accept text messages.
You may change either text-message choice at any time in your account settings, independently of the other.
3. How We May Contact You (Channels & Technology)
We may contact you using one or more of the following methods:
SMS / MMS text messages
Phone calls (including live calls)
Pre-recorded messages where permitted
Autodialing / automated systems where permitted (for reminders, confirmations, security alerts, etc.)
Email (account notices, receipts, updates, marketing if you opt in)
Message frequency varies based on your activity (bookings, reminders, support requests, promotions you opted into) and operational needs. We do not guarantee delivery timing due to carrier, device, filtering, and network variability.
4. Message Categories (What You Might Receive)
4.1 Customer Care / Transactional
Appointment scheduling, confirmations, rescheduling, and arrival updates
Service status updates, follow-ups, and support conversations
Account authentication/security alerts (for example, verification codes)
Billing notices, receipts, and important account notices
Requests for photos/info to prepare for a visit
4.2 Marketing (Only If You Opt In)
Promotions, discounts, seasonal offers, referral rewards, and special announcements
Limited-time campaigns (example: new service area, early-bird discounts)
Marketing consent is optional and is not required to purchase services. If you opt out of marketing, you may still receive necessary transactional messages.
5. Opt-Out, HELP, and Preferences
You control your messaging preferences. You can opt out anytime:
Reply STOP to opt out of SMS messages (or CANCEL).
After you text STOP, you may receive a final confirmation message. STOP blocks every category of text message to that handset — service and marketing alike — and we will not text you again unless you opt back in. We may still send essential service-related messages by other methods (email/phone), which are not affected by your SMS choices.
6. Message & Data Rates, Carrier Notes, Delivery
Message and data rates may apply depending on your mobile plan and carrier.
Carriers are not liable for delayed or undelivered messages.
Delivery can be affected by device settings, spam filtering, network outages, app permissions, and carrier policies.
If you change phone numbers or email, you must update your account information to continue receiving important notices.
7. How We Collect Opt-In (Consent Records)
Customers opt in on our website sign-up form, which presents two separate, unchecked, optional SMS checkboxes — one for service texts and one for marketing texts — alongside a separate required acceptance of the Terms of Service and Privacy Policy. Neither SMS box is required to submit the form. The same two choices are available at any time in account settings.
The sign-up form and your account settings are the only places we collect SMS consent. Texting us does not by itself subscribe you to any category of message. We do not accept verbal or paper opt-ins, we do not use a keyword sign-up, and we never buy, rent or accept a shared list of phone numbers.
For each choice we keep the consent status, the date and time it was recorded, and the place it came from — the sign-up form or your account settings. Service texts and marketing texts are recorded separately.
Replying START or UNSTOP lifts a previous STOP block on your handset, so this number is able to reach you again. It does not grant service SMS consent and it does not grant marketing SMS consent. You must switch the category you want back on yourself in your account settings, so that our record always reflects a choice you actually made.
If you are providing a number that is not yours, you represent you have authorization from the account holder.
8. Permitted Use of Your Contact Information
We use your contact information to operate the Service, provide customer support, schedule visits, prevent fraud, provide receipts/updates, and-only if you opt in-send marketing.
9. Data Sharing, Transfer Restrictions (SMS Specific)
Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.
We may use service providers, such as messaging platforms and telecommunications carriers, solely as necessary to deliver messages and operate the messaging service. They may not use this information for their own marketing or promotional purposes. We never sell, rent or trade mobile information or SMS consent records.
10. Data Protection Measures
We use reasonable administrative, technical, and organizational safeguards to protect personal information.
No system is 100% secure; we cannot guarantee absolute security of transmitted or stored data.
We restrict access to systems and logs to authorized personnel and vendors supporting operations.
11. Acceptable Use / No Abuse
You agree not to use our messaging channels for harassment, threats, spam, or illegal activity.
We may block numbers that abuse support channels or send malicious content.
We may require identity verification for account changes or sensitive support requests.
12. Changes to These SMS Terms
We may update these terms from time to time. The latest version posted on this page applies going forward. If changes are material, we may provide additional notice as required by law.