Communication Consent & SMS Terms

1. Contact Information

If you have questions about privacy, consent, or communications, contact us:

2. Your Consent to Contact You

We treat service communications and marketing communications as two separate things, we ask for them separately, and both are optional. Creating an account asks for no text-message consent at all.

• Signing up asks for no SMS consent. The sign-up screen has no text-message checkboxes. If you sign up or sign in with your phone, we send a one-time verification code that you request, through Twilio Verify. That single code is the only text it sends; it does not subscribe you to anything. Continuing on that screen means you agree to the Terms of Service and Privacy Policy and to receive that verification text. Msg & data rates may apply.
• Service texts are optional. Booking confirmations, appointment reminders and arrival updates are sent by SMS only if you agree in one of these ways: you tick the box “Text me about my ProFixter visits” when you book a visit; you switch on “Text me about my ProFixter visits.” in your account settings; or you tell our staff on a phone call that you agree to texts about your visits, and they record it. A box is never pre-ticked — you tick it yourself — and agreeing is never a condition of booking. Providing a phone number is not by itself consent to text you. You can turn service texts off at any time in your account settings.
• Requesting a Free Visit without an account. The line under the “Request my Free Visit” button reads: “By requesting a visit, you agree that ProFixter may call or text you about this visit. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help.” There is no checkbox: pressing the button is the agreement. It covers calls and texts about that requested visit only — that we received the request, its confirmation, reminders, a reschedule or cancellation, and who is coming — and never marketing or any other visit.
• On a phone call with our staff. If you call us, our staff must ask whether you agree to texts about your visits and record your answer, Yes or No, with their name and the time. Your answer does not change your booking. A yes given on a call covers texts about your visits only and is never used to send you marketing texts.
• Marketing texts require a second, separate opt-in. Promotional texts are sent only if you switch on “Text me occasional ProFixter offers.” in your account settings, or tick “Text me ProFixter offers, too.” on the screen where you add or change your mobile number. Either box is unchecked by default, neither is the same box as the service one, and ticking one never ticks another. The box on the mobile-number screen is recorded only after you enter the code that verifies the number. Marketing texts are never offered on the phone sign-up screen, at booking or with a Free Visit request, and telling our staff on a call that you want offers by text does not start them: you confirm it yourself. Providing a phone number is never by itself treated as consent to marketing.
• Marketing consent is never a condition of purchase or of using the Service, and declining it changes nothing about your account, your bookings or your pricing.
• Declining texts changes nothing else. By creating an account or booking a service you consent to be contacted about that service by email and at the phone number you give us — confirmations, receipts, scheduling and support replies — and those reach you normally whether or not you accept text messages.
• You may change either text-message choice at any time in your account settings, independently of the other.

3. How We May Contact You (Channels & Technology)

We may contact you using one or more of the following methods:

• SMS / MMS text messages
• Phone calls (including live calls)
• Pre-recorded messages where permitted
• Autodialing / automated systems where permitted (for reminders, confirmations, security alerts, etc.)
• Email (account notices, receipts, updates, marketing if you opt in)

Message frequency varies based on your activity (bookings, reminders, support requests, promotions you opted into) and operational needs. We do not guarantee delivery timing due to carrier, device, filtering, and network variability.

4. Message Categories (What You Might Receive)

5. Opt-Out, HELP, and Preferences

You control your messaging preferences. You can opt out anytime:

6. Message & Data Rates, Carrier Notes, Delivery

• Message and data rates may apply depending on your mobile plan and carrier.
• Carriers are not liable for delayed or undelivered messages.
• Delivery can be affected by device settings, spam filtering, network outages, app permissions, and carrier policies.
• If you change phone numbers or email, you must update your account information to continue receiving important notices.

7. How We Collect Opt-In (Consent Records)

The phone sign-up screen collects no SMS consent: it has no text-message checkboxes, and continuing accepts the Terms of Service and Privacy Policy and a one-time verification text the person requests, sent through Twilio Verify. Verifying a number is never consent by itself. Neither service texts nor marketing texts are required to book or to use ProFixter.

We collect SMS consent in these six places and nowhere else:

1. The booking step (signed in): one optional, unchecked box, “Text me about my ProFixter visits”, just above the final booking button, for service texts.
2. The Free Visit request form (no account): no checkbox; the line under the “Request my Free Visit” button, with links to these SMS Terms and the Privacy Policy. Pressing the button agrees to calls and texts about that one requested visit, and nothing else.
3. Account settings: two separate, unchecked boxes, one for service texts and one for marketing texts.
4. The mobile-number screen (signed in), where you add or change the mobile number on your account: one optional, unchecked box, “Text me ProFixter offers, too.”, for marketing texts, recorded only after you enter the code that verifies the number; offer texts on it start only once this method is registered with the carriers. When you change your number, consent given for the old one does not move to the new one, so an optional, unchecked “Text me about my ProFixter visits” box is shown there too.
5. A phone call with our staff, for texts about your visits only: staff must ask and record Yes or No; neither answer is pre-selected. It is never used for marketing texts.
6. profixter.com/texts/confirm, for marketing texts, used only once this method is registered with the carriers: a page linked from an email we send after you ask our staff for offers by text, where you press “Yes, text me occasional ProFixter offers” yourself.

Marketing texts are offered to customers only in account settings and on the mobile-number screen until the confirmation page is registered. We never send marketing texts on a yes given on a phone call. Written permission you send us yourself (your own email or text message, or a signed form) is recorded by our staff with a description of it, and no marketing text is sent on it until that method is registered with the carriers. Texting us does not by itself subscribe you to any category of message: if you text 631-888-6340, you get at most one automated reply a day saying the number is not monitored. We do not use a keyword sign-up, and we never buy, rent or accept a shared list of phone numbers.

• For each choice on an account we keep the consent status, the date and time it was recorded, the place it came from — the booking step, your account settings, the mobile-number screen, a phone call recorded by our staff, or the confirmation page — the wording that applied, and, where staff recorded it, the staff member's name. Service texts and marketing texts are recorded separately. For a Free Visit requested without an account, we keep the exact line shown under the button and the time it was pressed.
• Replying START or UNSTOP lifts a previous STOP block on your handset, so this number is able to reach you again. It does not grant service SMS consent and it does not grant marketing SMS consent. If you have an account, you must switch the category you want back on yourself in your account settings (or agree again on a call, for texts about your visits), so that our record always reflects a choice you actually made. For a visit requested without an account, texts about that one visit can resume once the block is lifted.
• If you are providing a number that is not yours, you represent you have authorization from the account holder.

8. Permitted Use of Your Contact Information

We use your contact information to operate the Service, provide customer support, schedule visits, prevent fraud, provide receipts/updates, and-only if you opt in-send marketing.

9. Data Sharing, Transfer Restrictions (SMS Specific)

10. Data Protection Measures

• We use reasonable administrative, technical, and organizational safeguards to protect personal information.
• No system is 100% secure; we cannot guarantee absolute security of transmitted or stored data.
• We restrict access to systems and logs to authorized personnel and vendors supporting operations.

11. Acceptable Use / No Abuse

• You agree not to use our messaging channels for harassment, threats, spam, or illegal activity.
• We may block numbers that abuse support channels or send malicious content.
• We may require identity verification for account changes or sensitive support requests.

12. Changes to These SMS Terms

We may update these terms from time to time. The latest version posted on this page applies going forward. If changes are material, we may provide additional notice as required by law.