Communication Consent & SMS Terms

1. Contact Information

If you have questions about privacy, consent, or communications, contact us:

2. Your Consent to Contact You

By providing your phone number and/or email address, creating an account, booking a service, requesting a quote, or checking an “SMS consent” box (or taking any equivalent affirmative action), you consent to receive communications from Premium Island Homes Inc. (DBA Profixter / Mr. Fixter) as described here.

• Consent is not a condition of purchase for marketing messages.
• You may still receive non-marketing / transactional messages (for example, service updates) where permitted by law, even if you opt out of marketing.
• You agree that your consent applies even if your number is on a state or federal Do Not Call list, to the extent permitted for Service-related communications you requested.

3. How We May Contact You (Channels & Technology)

We may contact you using one or more of the following methods:

• SMS / MMS text messages
• Phone calls (including live calls)
• Pre-recorded messages where permitted
• Autodialing / automated systems where permitted (for reminders, confirmations, security alerts, etc.)
• Email (account notices, receipts, updates, marketing if you opt in)

Message frequency varies based on your activity (bookings, reminders, support requests, promotions you opted into) and operational needs. We do not guarantee delivery timing due to carrier, device, filtering, and network variability.

4. Message Categories (What You Might Receive)

5. Opt-Out, HELP, and Preferences

You control your messaging preferences. You can opt out anytime:

6. Message & Data Rates, Carrier Notes, Delivery

• Message and data rates may apply depending on your mobile plan and carrier.
• Carriers are not liable for delayed or undelivered messages.
• Delivery can be affected by device settings, spam filtering, network outages, app permissions, and carrier policies.
• If you change phone numbers or email, you must update your account information to continue receiving important notices.

7. How We Collect Opt-In (Consent Records)

Customers typically opt in through our website or forms by providing a phone number and checking an SMS consent box (or taking equivalent affirmative action), and/or by initiating a conversation with us via text.

• We maintain consent records where required (timestamp, source, and consent language version).
• If you are providing a number that is not yours, you represent you have authorization from the account holder.

8. Permitted Use of Your Contact Information

We use your contact information to operate the Service, provide customer support, schedule visits, prevent fraud, provide receipts/updates, and—only if you opt in—send marketing.

9. Data Sharing, Transfer Restrictions (SMS Specific)

10. Data Protection Measures

• We use reasonable administrative, technical, and organizational safeguards to protect personal information.
• No system is 100% secure; we cannot guarantee absolute security of transmitted or stored data.
• We restrict access to systems and logs to authorized personnel and vendors supporting operations.

11. Acceptable Use / No Abuse

• You agree not to use our messaging channels for harassment, threats, spam, or illegal activity.
• We may block numbers that abuse support channels or send malicious content.
• We may require identity verification for account changes or sensitive support requests.

12. Changes to These SMS Terms

We may update these terms from time to time. The latest version posted on this page applies going forward. If changes are material, we may provide additional notice as required by law.